Normal Condition

It is assumed that you will bring your dog to the parlour in a ‘normal’ condition. That is, that you groom your dog at home (right down to the skin) regularly between appointments and that you will present your dog in a dry and un-matted state. Any condition other than ‘normal’ will most probably take me longer to deal with and therefore will incur additional charges.

Cancellations and Late Arrivals

Life is what happens between the plans and sometimes appointments need to be changed or cancelled. Please give as much notice as possible (at least 48 hours) so that other clients are not denied your appointment slot unnecessarily and I can fill it with another dog. If you are more than 15 minutes late and have not contacted me, I will presume you are not coming. If you do subsequently arrive, I may not be able to do the groom due to time constraints. Persistent no shows may not be rebooked.

Dangerous Dogs

The owner (or other responsible person) is obliged to inform Shaggy to Waggy prior to grooming if their dog has ever bitten anyone or has aggressive tendencies – my fingers and hands are very important! Shaggy to Waggy reserve the right to muzzle your dog or refuse to groom if it represents a danger. Unless this has been discussed and agreed beforehand I reserve the right to turn away your dog without grooming it, however, the full price of the groom will still be charged because at that point I cannot fill your appointment.

Wee Wees Please!

Please ensure that your dog has an adequate chance to relieve itself before you come to the parlour. I do not have the time or the facilities to do this for you! If your dog defecates or urinates during their groom and this results in the need for a second bath, you will be charged accordingly.

Matted Coats

Here at Shaggy to Waggy I have a non-matting policy in compliance with the Animal Welfare Act (2007) Section 5 which states that ‘all animals are to be protected from pain, injury, suffering and disease’. Attempting to brush out heavy matting would lead to a great deal of discomfort for a dog. Instead I will at all times advise clipping to remove any matted and damaged coat. If your dogs coat has become matted, I require your permission to clip before I begin the groom. Where dogs are heavily matted, an extra charge of up to £20 to remove the coat will apply, on top of the regular groom price.

Flea Policy

I will check for fleas during the pre-groom consultation and will advise you if your dog needs to be treated. Any dogs found to have fleas will go straight into a flea bath with special shampoo to remove them. The parlour will also need to be treated to avoid cross contamination and I will therefore make a charge of £6 per dog to cover the extra costs involved. You will be advised to treat your dog and home environment to eradicate the problem.


We take extreme care to groom all dogs in a safe, humane and professional manner. There is, however, a chance that your dog could sustain an injury while on the table which could include (but is not limited to) a nick, cut, mark or razor burn from the scissors or clippers. Hygiene, clean face and clean feet can cause irritation until the dogs skin becomes accustomed to a short cut. The client is always responsible for any irritation that occurs. We will always advise you of any known injuries caused whilst in our care, but should any be found after pick up, you will need to contact us within 24 hours to report them and to amicably discuss any necessary treatment.

Doggy Daycare

Although I would love to be able to, I am not able to provide doggy day care services at this time. If you cannot collect your dog at the agreed time, I will charge £5 per half hour (30 minutes) or part thereof for dog sitting for you unless discussed prior to your appointment.


Free parking for customers is available at Shaggy to Waggy.


Payment is via cash or bank transfer.

And finally…

If you are unsure which tools/products to use to groom your dog between appointments, please ask, I will be happy to help and advise you!